As a homeowner in the age of the internet we know you have a lot of options. It is important to do your research to be sure you are getting the best deal and the highest quality work, as well as knowing more about who you are letting into your home. Roto-Rooter hopes to be your #1 choice, but there are definitely a few things to consider before giving us a call.
Some things to consider before making your choice:
Your Local Handyman
Cheap. This guy is probably your cheapest option. He might give you the parts at cost and just charge you for labor. You are also helping out the little guy and keep your money entirely local.
Probably not license and insured. What if you have an issue with the work that was done? You might not be able to track him down to redo anything not done right the first time. What if he gets injured on the job? If it happens on your property and he is not insured the cost could fall to you.
Low expectations. You probably cannot expect him to wear booties or leave the area cleaner than he found it. An established company is more equipped to provide the best customer service. Roto-Rooter has industry-recognized training and courtesy practices which ensure accountability. This way, the customer gets the best possible experience.
That $99 drain clean. These guys will get someone out there with the promise of a $99(or even $79!) drain clean, then add on other mystery fees the second they step in the door. Don’t have the right kind of piping? Extra fee. Need the toilet removed in order to get access? Another fee. Need parts? You get the drill. If you have a simple unclog and your system doesn’t require anything additional, they might be the one to call.
Limited work. Did you know that homeowners are responsible for the pipes going from your home into the street? If you have a clogged toilet these guys will come fix it no question. But will they double check that this isn’t a sign of roots in the mainline? Can they reline your pipes without digging up your whole yard? They might not have the advanced training and procedural knowledge to make sure your home and neighborhood are safe, so you might not know there is a bigger problem until it is too late.
Free Estimates. We know that having someone home to meet the plumber can be inconvenient, but it is truly the only way for us to be able to identify the issue. If you decide you do not want us to do the work today(or at all), we leave. We respect your time and your budget.
Honest and open about our pricing. We do not give estimates over the phone. This is because we want you to know what the work is really going to cost. This cannot be accomplished if we do not know what type of access your home has, the draining system or the true cause of the problem. When a Roto-Rooter technician comes to your home you can trust that they will have an honest conversation about the potential costs, as well as your options for the short and long term.
Proven Professionals and Guaranteed Work. Roto-Rooter has been around since 1935. Our entire staff is background-checked and thoroughly trained. We have a no-hassle guarantee, and we always honor our work.
Flexible Scheduling. We have a full staff of trained professionals, as well as multiple call centers for both residential and commercial work. Someone will always be there to answer your call and get you on the schedule. We are open 24/7, 365 days a year.
If you think you have a plumbing issue it is best to check a few things before having someone come out. Check out these tips for your bathroom and kitchen to potentially save yourself some time and money.