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Privacy Policy Privacy Policy
Roto-Rooter understands your concerns about privacy and security when using the Internet, and we are committed to protecting the privacy of our valued customers. We do not sell, rent or exchange any information collected via the Internet. Roto-Rooter keeps all collected information confidential.

Roto-Rooter collects information as described to ensure personalized service to our customers. By using, you consent to the collection and use of data for this purpose. We will post any changes to this policy on the website.

Information Gathering and Use of Information
In order to fulfill your requests for our services and products, it is necessary to obtain your name, address, and phone number information. We use the information you furnish to schedule the services and deliver the products you request. We may also use the information to contact you about our products, services and events, to notify you about special offers or promotions, or to respond to your request for information from Roto-Rooter.

You can browse our web-site without revealing any personally identifiable information. Roto-Rooter does, however, track the IP addresses, domain names and browsing patterns (on our site) of the users of our website for purposes such as helping us administer our web-site, tracking problems and better tailoring our web-site to the needs of our users. We use a first-party cookie to help us in this effort. We (and our cookies) do not track your browsing history outside of our website, with the exception of recording the site that referred you to our website. If you choose to remove or not accept our cookie, you can continue to use our website without any adverse effect.

If you e-mail us with a question or complete an online request for information, we will store any information that you share with us for purposes of resolving your question and analyzing user questions in general. We will not share your information with third-parties or rent or sell your information. If you request information from us, we will provide you with ongoing updates about our programs by e-mail. You can end communication with us at any time by unsubscribing from our mailing list.

A cookie is a piece of data stored on the user’s computer tied to information about the user. We use both session and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Users can remove persistent cookies by following Internet browser help file directions.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility that uses log files to analyze user movement.

Special Offers, New Product Offerings, & Announcements
We send all new members a welcoming email to verify their username and password. Established members will occasionally receive information on special offers and new products. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Online Newsletters & Direct Mail Catalogs
If a user wishes to subscribe to our online newsletter or paper catalog, we ask for contact information such as name, email address, and postal address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our promotional announcements and newsletters may opt-out of receiving these communications by 1) Replying to unsubscribe in the subject line in the email, OR 2) Mail a letter to Roto-Rooter Group, Inc., 23311 Madero, Mission Viejo, CA 92691

This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Contact Us: If you have any questions about our privacy policy or your information, please feel to contact us at the address below:
Roto-Rooter Group, Inc.
23311 Madero
Mission Viejo, CA 92691